Last Updated: January 4, 2026
1. INTRODUCTION
artistpro, LLC (“Company,” “we,” “us,” or “our”) operates artistpro.media, the artistpro Customer Portal, Amplifier email platform, and related services. This Privacy Policy explains how we collect, use, disclose, and protect your information.
By using our services, you consent to the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
Information You Provide
- Account Information: Name, email address, phone number, company name, job title, billing address
- Payment Information: Credit card details (processed securely via Authorize.Net)
- Content: Email campaigns, creative assets, contact lists you upload
- Communications: Support tickets, survey responses, feedback
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies, preference cookies, analytics cookies
- Email Tracking: Opens, clicks, and delivery status for campaigns you send
3. HOW WE USE YOUR INFORMATION
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send campaign confirmations, deadline reminders, and account updates
- Respond to support requests and communications
- Send marketing communications (with your consent)
- Analyze usage patterns to improve user experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. SMS COMMUNICATIONS
If you opt in to SMS notifications, we will send text messages for:
- Account verification codes (login authentication)
- Campaign delivery confirmations
- Creative deadline reminders
- Invoice and payment notifications
Message frequency: Up to 8 messages per month
Message and data rates may apply.
Reply STOP to cancel. Reply HELP for help.
Carrier: Messages sent via Twilio
5. INFORMATION SHARING
We do not sell your personal information. We may share information with:
- Service Providers: AWS (email delivery), Authorize.Net (payments), Twilio (SMS), Google (analytics)
- Business Transfers: In connection with merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect rights and safety
- With Your Consent: For any other purpose you authorize
6. DATA SECURITY
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Regular security audits
- Access controls and authentication
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. YOUR DATA RIGHTS
Access and Export Your Data
You have the right to access and export your data at any time:
- Log in to your portal account
- Navigate to Account Settings → Data Export
- Click “Export All Data” to download a complete archive
Recommended Backup Services
We recommend backing up your exported data to a secure third-party service:
These are independent services not affiliated with artistpro, LLC.
Delete Your Data
You may request deletion of your account and associated data by contacting us at [email protected]. We will process requests within 30 days.
Correction
You may update your account information at any time through your portal settings.
Opt-Out
You may opt out of marketing communications by clicking “unsubscribe” in any email or updating your preferences in your account settings.
8. COOKIES
We use cookies for:
- Essential Cookies: Required for site functionality and authentication
- Analytics Cookies: Help us understand how you use our services
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
9. THIRD-PARTY LINKS
Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10. CHILDREN’S PRIVACY
Our services are not intended for children under 16. We do not knowingly collect information from children under 16.
11. INTERNATIONAL USERS
Our services are hosted in the United States. If you access from outside the US, your information will be transferred to and processed in the US.
For EU/EEA Residents (GDPR)
You have additional rights including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
Contact: [email protected]
For California Residents (CCPA)
You have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell your data)
- Non-discrimination for exercising your rights
12. DATA RETENTION
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information as required by law or for legitimate business purposes.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website.
14. CONTACT US
For privacy-related questions or to exercise your rights:
artistpro, LLC
7012 City Center Way, Suite 207
Fairview, Tennessee 37062
Email: [email protected]
Phone: (615) 754-4800